How it works
What changes when a care team is yours.
Three things, one at a time. What care is like today, and what it's like with Mainstay.
1 of 3 · The job
Getting care has become a job. Mainstay is here to do that job for you.
Find the doctor. Get the appointment. Chase the referral. Decode the bill. With Mainstay, a nurse and a care concierge of your own do it with you.
What's been hard for you lately?
Today
With Mainstay
Knowing where to go
Urgent care, the ER, or wait for your doctor? You guess, and hope the bill is small.
Text your team. A clinician tells you where to go within minutes, and books it.
Keeping up with appointments
Reminders from five portals, the same form twice, and a follow-up nobody booked.
Your care concierge books, reminds and reschedules. Your calendar just fills in.
Bills, and what's covered
An EOB that isn't a bill, a bill that doesn't match, and an hour on hold.
Your care concierge reads every bill, fixes the wrong ones, and tells you what you actually owe.
Finding a doctor
An in-network search, three phone calls, and a 22-day wait for a new-patient visit.
A doctor with a small panel, seen the same or next day, who knows your name.
A health issue I'm managing
You track the numbers, the refills and the specialists yourself.
Your doctor watches the trend, and your care concierge keeps the specialists, refills and labs in step.
2 of 3 · Your doctor
Care has become transactional. At Mainstay, you get a physician focused on you and your family.
Physicians who listen and take the time to learn what is really going on. Same or next day, by message, phone, video or in person. Unhurried. The same care team, year after year.
Do you have a doctor you'd call your own?
Today
With Mainstay
Yes, and I like them
Your doctor is great, and booked three weeks out. Everything between visits is on you.
Keep them. Your Mainstay team wraps around them: the referrals, the records, the bills, the follow-ups.
Sort of, but I rarely see them
Fifteen minutes once a year, and a portal message that takes a week.
A doctor with a panel of 500, not 2,000. Same or next day, by message, phone, video or in person.
No
Urgent care is your doctor, and nobody has your history.
A doctor who knows you by your second visit, with the whole team behind them.
3 of 3 · Your whole self
Care should be about all of you. Not just the thing that hurts.
Sleep, stress, food, movement, energy. Your doctor watches the trend with you and acts early, before anything breaks.
What would you like more support with?
Today
With Mainstay
Sleep
You mention it at your yearly visit and leave with a handout.
Your doctor looks at the whole picture, from medication to stress, and checks in until it's better.
Stress
A list of therapists, most not taking anyone new.
Your team finds someone who is, brings them into the loop, and follows up to see if it's working.
Food and nutrition
Advice from the internet, and a number you're told to lower.
A registered dietitian we find for you, and a plan built around what you actually eat.
Moving more
A gym membership you keep paying for.
Small goals your care team sets with you, and notices when you hit them.
Energy
“Your labs are normal,” and nothing else.
Your doctor keeps looking, from sleep to thyroid to iron, until there's an answer.
Feeling like myself again
Nobody asks.
Your doctor does, every visit, and your team does something about it.
How it starts
Fifteen minutes with someone whose job is your health.
No card, no account. Your care concierge texts you to find a time. Or just pick one.