Mainstay Care

Your care team

Three people who know you by name.

Whole Care is built around a small team that stays with you, year after year. Your doctor holds the whole story. Your nurse and care concierge carry everything around it.

Who’s on your team

A doctor, a nurse and a care concierge.

Your physician

Knows you, and stays.

A doctor with a small panel, so there’s time to know you. The same doctor every time, who knows your history, your family and what matters to you.

  • Unhurried visits. The visit ends when your questions do.
  • Same or next day, by message, phone or video. In person from January 2027.
  • Watches the trend with you, and acts early.

Your nurse

Carries the hard parts.

Referrals, approvals, specialists, refills and the follow-up nobody booked. Your nurse keeps it all in step with your doctor.

  • Answers your texts, and knows when your doctor should see you.
  • Keeps specialists, refills and labs in step.
  • Checks that the next step actually happened.

Your care concierge

Tell them once.

Your first call is with your care concierge, and they stay your first text. Making it happen is their job.

  • Books and moves your appointments.
  • Gets your records where they need to go.
  • Reviews your open bills, and makes the calls you’d rather not.

Specialists

When you need a specialist, they’re brought into the loop.

Your team finds the right one, books it, and sends your history ahead, so the specialist knows the story before you walk in. Afterward, the notes come back to your doctor.

We find the right one.

Your nurse finds a specialist who fits, and books the visit.

They get the story first.

Your history goes ahead of you, so nobody starts from zero.

It comes back to your doctor.

The notes come home, and your nurse makes sure the next step happens.

Specialist visits are billed to your health plan, as they are today. Whole Care is a membership for primary care. It is not insurance.

Where

Virtual now across the DMV. Clinics in January 2027.

Whole Care is virtual across D.C., Maryland and Virginia today: message, phone and video with your own care team. Our first clinics open in January 2027, close to where you live and work. Same team, now in person too.

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